Frequently Asked Questions

• Do you ship outside of the United States?
• What happens when I submit my order?
• Can I return or exchange items?
• Can I change my order after it’s submitted?
• What are your shipping rates?
• How are orders shipped?
• Do you have gift certificates available online?
• Is it safe to submit personal information over the web?
• What methods of payment do you accept?

---

Do you ship outside of the United States?
Yes. Please contact us for payment and shipping details.

What happens when I submit my order?
When your order is received, we will send you an e-mail confirmation. Your order will normally be processed and shipped within 24-48 hours. You will receive an email from the USPS Click-N-Ship® service when your order is shipped, this will include tracking information for your order. If products are backordered, you will receive an email from us.

Can I return or exchange items?
Yes. We want you to be satisfied with your purchase. Click here to for a Return Authorization. The only exceptions are custom made items. We do NOT accept returns for these items as they are custom made to your specifications. 

Show Clothing items may be returned if received back within 14 days of receipt and in original packaging. Items must show no signs of damage or wear.  We guarantee that merchandise is of high quality and free from defects. If an item does not fit properly or you chose to return the item, it is your responsibility for postage and to return unwanted items back to us.  A credit will be made to your credit card when the item is received back.   

Can I change my order after it’s submitted?
Yes, send us an email requesting the change to Sales@DiamondsintheRoughOnline.com. Please be sure to include your reference number. If your order has not been shipped, we will be able to change or cancel items that you have entered.

What are your shipping rates?
We charge a Flat Fee of $8.95 on all orders up to $150 shipped in the US via USPS Priority Mail®. We offer FREE SHIPPING on all orders $150 & up. (Free Shipping offer does not apply to International Orders. Please email us for a quote.) Overnight and Priority Services are available.  Please contact sales@diamondsintheroughonline.com for a quote.

How are orders shipped?
Most orders are shipped using the USPS Priority Mail® service. Normal delivery time is 2-3 business days. Quoted Freight Charges are for Standard USPS Priority Mail® services. If you require overnight services, please email us for a quote. Orders placed on holidays are processed the next business day following the holiday. At Diamonds in the Rough by Michelle, we recognize the following Holidays: New Years’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Do you have gift certificates available online?
Yes. Please click here

Is it safe to submit personal information over the web?
All credit card information is transmitted securely using SSL technology.

What methods of payment do you accept?
We accept Visa, MasterCard, Discover and American Express and Paypal.

Home | About Us | Customer Support | FAQ | Contact Us |

A boutique of UNIQUE treasures and western inspired STYLE